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  • #12929
    madog69
    Participant

    This is a warning to Leon owners and other makes and models with the aerial filament on the rear screen.

    I purchased my car new from Lifestyle Europe Brighton about 15 months ago.

    I noticed a few weeks after purchace that the FM radio would go off whenever the heated rear screen was on. DAB radio kept losing signal as well all the time.

    I decided that I could live with it until visit to garage needed for something else.

    When summer came the aircon wasn’t getting cold, so booked car for both things to be done under warranty. Garage rang me and asked if I had removed their sticker from rear window, which I had soon after getting car. (I have had several new cars and always remove the free advertising stickers)

    I was then told that I had caused damage to aerial when I removed sticker. I argued that I didn’t ask for sticker to put on so it was there fault. which they dispute, although, the handbook clearly says do not put stickers on rear window.

    I argued the point and later they called back and said they had repaired it, however the DAB still lost signal. A couple of months ago the same problem ocurred and they insited it was my fault and I would have to pay for new screen.

    I have contacted Seat customer care and although it is not a warranty issue, they offered £100 towards cost of £435. Lifestyle Brighton wanted rest of cost from me.

    Then I contacted Lifestyle Europe head office to complain about garage. I later received a call from the garage offering to match the Seat contribution of £100 which I have grudgingly accepted as I want car sorted, but am considering taking them to small claims court.

    #13324
    ayster
    Participant

    I just ordered my new Leon from Lifestyle in Brighton, will have to email them to tell them not to put the stickers on!

    #13384
    andyrich
    Participant

    Specified when I ordered mine that I did not want any stickers on my rear window, salesman asked why so I had to point out that it was stated in the owners manual. Page 201 states “The heating element for the rear window is located on the inner side of
    the window. To avoid damaging them, do not apply stickers to the heating
    elements.” the one I looked at in the showroom had there sticker over the bottom of the element, think they need to read the manual.

    #13398
    JohnE
    Participant

    They don’t bother reading the manual, but then I’m not sure that SEAT customer service do either. I was told that there was no need to run the car in gently, but the manual says that you should…

    #13423
    andyrich
    Participant

    Update
    Picked up my car first thing I looked at was the rear window and there it was the dealers sticker, after specifying no sticker. So I got the sales man to remove it and got it put on the cars document called Kerrage I believe. So I went over the car with a fine tooth comb but got fed up with finding things wrong so sent it back to the valet. Then found out that they had registered it with the wrong reg. when I got it home found it had not tyre repair kit. Away I have spent the day cleaning it myself and it now looks like a new car which it should of on Friday when I got it. Sat nav keeps defaulting to Germany but with the right voice commands. Just need to wait for the black gloss panels on the doors to be replaces due to them been scratched.

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